At ResVu we take your privacy seriously. Our guiding philosophy is that your personal information should be used for your own benefit.
This policy explains:
What is the personal Information we collect from you and for what purpose.
ResVu collects personal information for the primary purpose to enable delivery of CommunitiLink services.
We collect and use your personal information:
How we collect and store your personal information
We collect information you voluntarily provide to us, when you create an account and profile, send us an email or post information or other content to our sites and services. This information may include personally identifying information such as your name, address, telephone number, mobile number, e-mail address, gender or date of birth.
We store your personal information in secure data centres operated by reputable external cloud service providers. Access to our information systems is controlled through identity authorisation and passwords.
How we use your personal information
We use your personal information to enable provision of our services.
When and to whom will we disclose your personal information
Your right of access to your personal information
We will support your right to access and view any personal information we hold about you. To request access to your personal information, please contact firstname.lastname@example.org. Proof of identity will be required.
Your right to inspect and correct the personal information that we hold about you;
We will support your right to update or correct any personal information we hold about you. To request corrections and updates to the personal information we hold about you, please contact email@example.com. Proof of identity will be required.
Your right to have your privacy complaints investigated and resolved
We strive to meet or exceed the highest standards to protect your privacy and support your personal data sovereignty. Please contact us at firstname.lastname@example.org If you believe we have mishandled your personal information or have otherwise infringed your statutory privacy rights or the requirements of the privacy frameworks we voluntarily adhere to. Any complaint must be made in writing.
We will treat privacy complaints with the highest priority and we commit to respond to any such complaint within 14 days.
2018 ResVu Pty Ltd
What personal information do we collect?
We collect your name, your email address, your telephone number and other contact details, and other personal information that we may request in order to facilitate your dealings with us. We collect information when you register to use our service and when you interact with us via our mobile app.
Can you engage with us in an anonymous or pseudonymous manner?
Under Australia’s privacy laws, where it is lawful and reasonable to do so, you may deal with us on an anonymous or pseudonymous basis. However, if you choose to interact with us in an anonymous or pseudonymous fashion, or you do not provide us with the personal information we request, then we may be unable to provide you with the services that you request.
Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes: • to enable you to access and use our mobile app and lockers; • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you; and • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and to fulfil and enforce our contracts and agreements relating to our services.
Do we use your personal information for direct marketing?
We do not disclose or sell your personal information for direct marketing.
To whom do we disclose your personal information?
Disclosure of personal information outside Australia
In order to provide our services to you, we may disclose personal information to our software partner based in Singapore. When you provide your personal information to us, you consent to our disclosure of your information to our software partner based in Singapore and you acknowledge that we are not required to ensure that our partner handles that personal information in compliance with Australian Privacy Law. We will, however, take reasonable steps to ensure that our partner will deal with such personal information in a way that is consistent with the Australian Privacy Principles.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. We use physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information. Accessing or correcting your personal information. We encourage you to update us regularly with your personal information to ensure that we hold information about you that is up-to-date, accurate and complete. You can request access to the personal information we hold about you by using the details below. Sometimes, we may not be able to provide you with access to all your personal information and, where this is the case, we will tell you why in writing. Some of the circumstances where we may refuse access to or correct your personal information is where access to or correction of information would have an unreasonable impact on the privacy of others, the information relates to existing or anticipated legal proceedings (and the information would not be discoverable in those proceedings), giving access would be unlawful or the request for access is frivolous or vexatious. We may also need to verify your identity when you request your personal information. While there is no cost for requesting access to or correction of your information, we reserve the right to charge a fee to cover our cost in collating, copying and providing information to you. We will endeavour to notify you of the fee before giving you access to the information.