About this Policy
This policy explains:
What is the personal Information we collect from you and for what purpose.
ResVu collects personal information for the primary purpose to enable delivery of CommunitiLink services.
We collect and use your personal information:
How we collect and store your personal information
We collect information you voluntarily provide to us, when you create an account and profile, send us an email or post information or other content to our sites and services. This information may include personally identifying information such as your name, address, telephone number, mobile number, e-mail address, gender or date of birth.
We store your personal information in secure data centres operated by reputable external cloud service providers. Access to our information systems is controlled through identity authorisation and passwords.
How we use your personal information
We use your personal information to enable provision of our services.
When and to whom will we disclose your personal information
Your right of access to your personal information
We will support your right to access and view any personal information we hold about you. To request access to your personal information, please contact firstname.lastname@example.org. Proof of identity will be required
Your right to inspect and correct the personal information that we hold about you;
We will support your right to update or correct any personal information we hold about you. To request corrections and updates to the personal information we hold about you, please contact email@example.com. Proof of identity will be required.
Your right to have your privacy complaints investigated and resolved
We strive to meet or exceed the highest standards to protect your privacy and support your personal data sovereignty. Please contact us at firstname.lastname@example.org If you believe we have mishandled your personal information or have otherwise infringed your statutory privacy rights or the requirements of the privacy frameworks we voluntarily adhere to. Any complaint must be made in writing.
We will treat privacy complaints with the highest priority and we commit to respond to any such complaint within 14 days.
2018 ResVu Pty Ltd
(ACN 613 910 571), operating as Groundfloor™. We are committed to respecting
disclose your personal information.
By providing personal information to us, you consent to our collection, use
and disclosure of your personal information in accordance with this Privacy
Policy and any other arrangements that apply between us. We may change our
What personal information do we collect?
We collect your name, your email address, your telephone number and other
contact details, and other personal information that we may request in order
to facilitate your dealings with us. We collect information when you
register to use our service and when you interact with us via our mobile
Can you engage with us in an anonymous or pseudonymous manner?
Under Australia’s privacy laws, where it is lawful and reasonable to do so,
you may deal with us on an anonymous or pseudonymous basis. However, if you
choose to interact with us in an anonymous or pseudonymous fashion, or you
do not provide us with the personal information we request, then we may be
unable to provide you with the services that you request.
Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the
following purposes: • to enable you to access and use our mobile app and
lockers; • to send you service, support and administrative messages,
reminders, technical notices, updates, security alerts, and information
requested by you; and • to comply with our legal obligations, resolve any
disputes that we may have with any of our users, and to fulfil and enforce
our contracts and agreements relating to our services.
Do we use your personal information for direct marketing?
We do not disclose or sell your personal information for direct marketing.
To whom do we disclose your personal information?
We may disclose personal information for the purposes described in this
software partner (please see further information below); • professional
advisers, dealers and agents; • specific third parties authorised by you to
receive information held by us; and/or • other persons, including government
agencies, regulatory bodies and law enforcement agencies, or as required,
authorised or permitted by law.
Disclosure of personal information outside Australia
In order to provide our services to you, we may disclose personal
information to our software partner based in Singapore. When you provide
your personal information to us, you consent to our disclosure of your
information to our software partner based in Singapore and you acknowledge
that we are not required to ensure that our partner handles that personal
information in compliance with Australian Privacy Law. We will, however,
take reasonable steps to ensure that our partner will deal with such
personal information in a way that is consistent with the Australian Privacy
We may hold your personal information in either electronic or hard copy
form. We take reasonable steps to protect your personal information from
misuse, interference and loss, as well as unauthorised access, modification
or disclosure. We use physical, administrative, personnel and technical
measures to protect your personal information. However, we cannot guarantee
the security of your personal information.
Accessing or correcting your personal information
We encourage you to update us regularly with your personal information to
ensure that we hold information about you that is up-to-date, accurate and
complete. You can request access to the personal information we hold about
you by using the details below. Sometimes, we may not be able to provide you
with access to all your personal information and, where this is the case, we
will tell you why in writing. Some of the circumstances where we may refuse
access to or correct your personal information is where access to or
correction of information would have an unreasonable impact on the privacy
of others, the information relates to existing or anticipated legal
proceedings (and the information would not be discoverable in those
proceedings), giving access would be unlawful or the request for access is
frivolous or vexatious. We may also need to verify your identity when you
request your personal information. While there is no cost for requesting
access to or correction of your information, we reserve the right to charge
a fee to cover our cost in collating, copying and providing information to
you. We will endeavour to notify you of the fee before giving you access to
complaint about the way we have handled your personal information, please
contact the Director of our Customer Service Team at: (a) postal address:
Level 27, 101 Collins Street, Melbourne VIC 3006; or (b) email:
email@example.com Please include your name, email address and/or
telephone number and clearly describe your complaint. We will acknowledge
your complaint and respond to you regarding your complaint in the timeframe
required by law. We may request further information from you regarding your
complaint to assist us in investigating and resolving your complaint. If you
think that we have failed to resolve the complaint satisfactorily, you may
escalate the complaint to the Office of the Australian Information