The MaxSoft Group invests in ResVu to enhance customer service in strata

StrataMax Integration with ResVu PTY LTD
Adelaide, Australia, 19th October 2021, The MaxSoft Group announces that it has invested in ResVu Pty Ltd.  The MaxSoft Group has made a strategic investment in ResVu for the purpose of delivering the best possible end to end software solution to the Australian strata market. Strata Managers spend up to 80 hours per week managing inbound requests and issues from residents. ResVu delivers customer service software that enables Strata Companies to significantly improve their operational efficiencies through delivering engaging self-service channels to their lot owners. ResVu’s advanced inbound and outbound communication management tools decrease email & phone traffic by up to 70 per cent, all whilst significantly improving the satisfaction of strata residents through proactive communication, improved engagement, faster response times and access to lifestyle enhancing tools. 

Tom Welsby, Founder and CEO, ResVu says: “Strata management is traditionally seen as a relentless industry but only because of the lack of tools available to more proactively serve lot owners and residents. Our entire purpose is to improve management wellness and resident satisfaction by revolutionising the way strata companies deliver service so having The MaxSoft Group truly support this is an enormous step forward for the industry. MaxSoft Group have an amazing team and support their customers well which attracted us to this opportunity. We have clear and consistent synergies that aim to provide the best end to end strata solution through a combination of ResVu’s key focus on delivering better customer service in Strata alongside StrataMax best in breed Strata Management Software ”.

Dorian Borin, Managing Director of the MaxSoft Group says: “We are very excited to be taking our partnership with ResVu to the next level with this investment. We see an extremely strong alignment between our companies goals of making strata more efficient and transparent across the whole ecosystem. ResVu’s feature set is very complementary to our core Strata Management software solution and through tight integration we will be able to both streamline and improve interactions between the key stakeholders in strata.”

The ResVu platform now seamlessly integrates with StrataMaxs’ best in breed Strata Management software which powers more than 150 Strata Companies and more than a quarter of the entire Australia apartment market. The integrations, whilst continuously improving over time, provide owners and tenants with a powerful front-end customer service platform built to enhance proactive communication and service delivery. ResVu’s key role is to provide owners and tenants with the opportunity to enhance their lifestyle through convenience and transparency by being able to action their day to day social and operational needs right in the palm of their hands.

ResVu intends to utilise this investment to further build its sales & marketing team in preparation for global expansion, alongside applying further resources to continue delivering game changing integrations and software features for its customers.